Privacy Policy

This policy explains what we collect and how we use it. We collect only what we need to fulfill your order and answer your questions: your contact details, shipping information, and any message you send us.

How we use your data

We use your information solely to process orders, provide support, and (with your consent) send occasional updates. We never sell your data.

What we pass to a carrier

To deliver a parcel we give the carrier a name, an address and a phone number, and we get back a tracking record. That is the entire exchange: no contents, no product name, no order value. The shipping page describes what the label and the sender line say, which is the same fact from the parcel’s side rather than from the database’s.

Cookies

We use minimal, functional cookies to keep the site working. We do not run third-party advertising trackers on duckduo.com. The list of cookies we set is a complete inventory — four named entries with their lifetimes — rather than a list of categories, so it can be checked in a browser rather than taken on trust.

Your rights & data deletion

Under GDPR and similar laws, you may request access to, correction of, or deletion of your personal data. To delete your personal data, email sales@duckduo.com and we will erase it within 30 days where required by law.

Deletion is not the same as cancellation. An order that is inside its return window, or a record that a contract requires us to keep, survives an erasure request for as long as the obligation lasts — the terms of service say what those obligations are, and the compliance page explains the one retention period we cannot shorten at all: technical documentation has to remain available for ten years after a product is placed on the market.

If you are a business customer rather than a shopper

The data we hold about a distributor, a retailer or an OEM customer is a different set: company contacts, quoted terms, drawings and briefs, and correspondence about a production run. It is kept under a mutual confidentiality agreement rather than the retail privacy terms, and the retention period is driven by the compliance file rather than by marketing consent — technical documentation has to be available for ten years after a product is placed on the market, which is longer than most commercial relationships last. If you are commissioning a product, the confidentiality side is described on the OEM and private label page; what we hold and for how long is below.