We do not collect customs, duties or import tax, and we cannot pre-pay them. Your country decides whether a parcel is charged, and the thresholds differ by destination and change often. Check your national customs authority before ordering. Every device carries CE, RoHS and FCC certification and meets FDA material standards.
The two questions that stop an order at the last moment are whether a parcel will be charged at the border and whether it is legal to import where you live. Both are answered below, along with exactly what the outside of the box says and which certifications each device carries. Where the answer depends on your country, we say so instead of guessing on your behalf. Everything on this page is shipping compliance as it applies to an order placed on this site — written to be read before you order, rather than after a parcel has been held at a border.
Every DuckDuo device is sold to customers aged 18 or older, and the age confirmation on this site is not decorative: it is stored and it is asked once per browser. We enforce the limit because an personal wellness product is not appropriate for a minor, because card networks and payment processors require age restrictions on this category, and because shipping an age-restricted item to a minor would put the order outside the terms it was sold under. If you are buying as a gift, the recipient must also be 18 or older. We do not ask for identity documents, and we do not verify age beyond the confirmation — but if an order gives us reason to believe the buyer is under 18, we will cancel and refund it rather than ship it.
Shipping is free. That covers carriage from our facility to your address and nothing else, and the distinction matters: a customs duty, an import levy or a value-added tax is assessed by your own government when the parcel enters the country, not by us when you pay. We do not collect those charges at checkout and we cannot pre-pay them on your behalf, because the assessment is made on arrival by an authority we have no relationship with. Whether anything is charged depends on your country’s threshold, the declared value of the parcel, and the rules in force on the day it lands — all of which differ by destination and change without notice, which is why we do not publish a table of thresholds that would be wrong within a year.
If you are near a threshold or you simply want certainty, contact your national customs authority or postal service and ask what applies to an imported personal care device. A question to them before ordering is far cheaper than a surprise fee on delivery.
If you are importing commercially rather than receiving a single parcel, the structure of the charge matters more than its size. A low-value shipment that once cleared on a manifest now generally needs a customs entry of its own, and an entry carries fixed costs: a filing fee, a minimum merchandise processing fee, and usually a classification cost. None of those shrink with the value of the goods, which is the whole point — the percentage they represent rises as the goods get cheaper.
The consequence is counter-intuitive and worth stating plainly: an entry-level device at a low price point can carry a higher effective import rate than a premium one, purely because the fixed lines are spread over less value. When you model a range, model the cheap SKU first, not the flagship. If the arithmetic fails at the bottom of the range, it is the bottom of the range that has to change — a bundle, a higher price point, or a different shipping structure.
The outer packaging is plain and unbranded. There is no product name, no brand name, no image, and no description of the contents anywhere on the box or on the shipping label. The sender line reads “DD Wellness”, and the same words appear on your card statement, so nothing connects the charge to the contents of the parcel. Where a destination requires a customs declaration, the contents are described in generic commercial terms rather than named, and no itemized invoice is attached to the exterior of the box. This is not a packaging option you have to select and it is not a paid upgrade — it is how every order ships, including gifts.
| Item | What it covers |
|---|---|
| CE | European Union conformity for safety, health and environmental protection — the mark that makes a device lawful to import and sell in the EU |
| RoHS | Restriction of hazardous substances: limits on lead, mercury, cadmium and similar materials in the electronics |
| FCC | United States electromagnetic compliance for the electronics inside |
| FDA material standard | The silicone and the internal structure are made to a material grade intended for body contact |
| IPX5 / IPX7 | Water resistance — splash-proof on most models, fully submersible on the ones rated IPX7 |
| Food-grade silicone | Every skin-contact surface: non-porous and phthalate-free |
If you are unsure whether an wellness device can be imported where you live, message us before you pay rather than after. Tell us the destination country and we will tell you plainly whether we have shipped there before and whether we can ship there now. We would rather decline an order than take payment for a parcel that will be seized at the border, and in the small number of destinations where import is prohibited outright we will say so on the first message rather than the third.
A business buyer needs more than a CE mark. The list below is what distributors, retail buyers and private-label customers usually have to produce before their own compliance team signs off, and it is the list we can answer per SKU rather than per company.
One date in that list is already behind you rather than ahead of you. The EU General Product Safety Regulation has applied since 13 December 2024, which means the responsible-person requirement, the internal risk analysis and the traceability marking are not things to prepare for — they are conditions of selling into the EU today. A non-EU manufacturer with no EU importer in the chain needs a named economic operator in the EU, and the product listing itself has to show that operator’s name and address. Marketplaces enforce it at listing level, so the failure mode is not a border seizure but an offer that cannot be published.
The record-keeping side has its own clock, and it is longer than most buyers assume: technical documentation, complaints and corrective actions are kept for ten years after the product is placed on the market, supplier and customer information for six, and personal data in a complaints register for no more than five. That is a filing obligation that outlives the product line, which is why it belongs in a supplier agreement rather than in someone’s inbox.
| Document | What it is for |
|---|---|
| CE Declaration of Conformity | EU conformity for the exact model imported — LVD 2014/35/EU and EMC 2014/30/EU. The model number on the document has to match the unit you are buying. |
| RoHS | Ten restricted substances, including the four phthalates DEHP, BBP, DBP and DIBP. Ask for the test report, not a logo. |
| UKCA | Great Britain’s mark. Since December 2024 it is a voluntary alternative to CE rather than a requirement: CE recognition was made indefinite for electrical equipment, EMC and radio equipment, and consolidated by the Product Regulation and Metrology Act 2025. If UKCA is used, it may sit on a label or accompanying document until 31 December 2027. |
| UK Responsible Person | Required whichever mark is used. A manufacturer outside the UK must name a responsible person in Great Britain, and the name and address appear on the label — this is the item a distributor asks for first, not the mark. |
| REACH | EU chemical registration covering substances of very high concern in the silicone and electronics. |
| California Prop 65 | Warning and documentation requirements for the US state of California, often demanded by US retailers alongside FCC. |
| UN38.3 | Lithium battery transport test summary. Without it, air freight and several retail channels are closed to you. |
| MSDS | Material safety data sheet for the silicone compound and the battery. |
| ISO 9001 / ISO 13485 | Quality-system certification. ISO 9001 is the baseline; ISO 13485 is asked for by distributors with their own quality function. |
| Factory audit and AQL | A third-party audit of the production site, plus a written AQL sampling level, a golden sample and a pre-shipment inspection before the balance payment is released. |
| Cross-border paperwork | Commercial invoice, packing list, HS classification and, where a market requires it, a named responsible person or authorized representative in that market. |
MOQ is quoted per program, not per company: stock wholesale and white label start lower, private label with an existing mold starts at 300 units, custom color and packaging at 500, and a custom mold at 1,000 or more. ODM means we develop the product to your brief; OEM means we build to a specification you already own. Typical lead time is 25–35 days for bulk production after sample approval, with samples in 3–5 days. Landed cost — unit price plus freight, duty and import VAT — is the number that actually sets your retail price, and it is the one worth modeling before you commit to a margin. Those figures are quoted on the wholesale page and the OEM and private label page, and the definitions behind them — including which fee lines do not scale with order value — are in the market data table.
Ask for the documents by name and ask for them per model, not per company — a certificate issued at brand level says nothing about the unit in the carton. A useful request is one message: the model number, your destination market, and the four or five documents in the table above that your channel actually requires. If a requested document does not exist for a particular model, the honest answer is that it does not exist, and you will get that answer rather than a substitute. There is no form to fill in and no sales call attached to it.
Product certificates get a shipment through customs. The five pages below get a purchase through your own legal and procurement review, and they are the ones buyers tell us they were asked for late in the process. Three of them come up every time: the privacy policy, because a retailer needs to know what order data is generated about its customers; the terms of use, because they set which law governs the sale; and the legal disclaimer, because it draws the line between a wellness product and a medical one, and marketplaces ask for that line in writing. The cookie policy we publish matters if you are placing DuckDuo photography or copy on your own store, and the copyright policy is the route for reporting content that infringes yours. None of them is a gate to buying — they are published so that a review that would otherwise take a week can take an afternoon.
This section describes documentation practice, not legal advice. Requirements differ by market and change over time; confirm the current rules for your destination with your own compliance adviser or national authority.
A corrective action plan (CAP) is the document that separates a supplier who will fix something from a supplier who has apologized. A real one has four parts, all in writing: the root cause, with the process step or component named rather than “a quality issue”; the containment, meaning what happens to the units already in the channel; the corrective measure, meaning the change to the process itself; and the verification, meaning how the supplier proves the measure worked — a re-test, a tightened sampling level on the next two lots, or a design change carrying its own test report.
It belongs on a compliance page rather than a customer-service page because a CAP is an audit artefact. Your own procurement team, and any third party auditing your supply chain, will ask for one after a recall, a customs rejection or a repeat defect — and “we spoke to the factory” is not a document either of them can file. A supplier who has never written one will produce a paragraph of apology under this heading; that is the answer to the question, and it is worth asking precisely because the answer is informative either way.
Returned units are worth more than a statistic. A failure-mode analysis breaks returns down by what actually failed — motor, battery, seal, charging contact — and gives each mode a share. That is the only honest way to set one defect rate beside another, because the two usually count different things: an outgoing defect rate counts units rejected at the end of the line, while a reseller counts units a customer sent back. Published reseller terms in this category typically set a credit threshold near 1% and treat anything under 2% as normal production variance, while third-party pre-shipment inspection is normally billed to the supplier above 5%. Three numbers, three denominators — and no basis for comparison until the failure modes behind them are on the table.
One further question belongs in the same conversation, because it decides whether the product can still be supported in year three: spare parts availability. For a sealed, waterproof device the part that fails is almost always the motor or the battery, neither of which a reseller can fit, so the practical form of the question is what the whole unit is replaced with once the SKU is discontinued, at what price, and for how long. The returns page covers what happens to a single faulty unit and the wholesale terms cover what happens to a batch.
Three pieces that go deeper on what a buyer must verify before signing: the inspection that protects both sides, the relationship with the factory, and how to get listed once the product is ready.
Buying guides inspection terms: golden sample, AQL, and what a fail means· supplier relationship management as volume grows· pitching a retail buyer, step by step· minimum order quantity for a first order
HS classification decides which duty line a shipment lands on, and it is assessed on arrival by an authority that is not part of your supply agreement. A CE, RoHS, FCC or MSDS document is issued for a specified product and model, not for a brand: the model number on the certificate has to match the unit in the carton. Ask for the pack per model, by name, and ask which documents cover each line of the shipment — an inspector will not compare a loose charging cable against a declaration written for a finished device.
That last point is why spare parts and aftersales terms belong in sourcing rather than in customer service. Spare cables, contacts and inserts are separate articles with their own classification and paperwork, and they travel in a marked carton with their own packing list rather than inside a retail box. Who holds them locally, and for how long after a model changes, is a question to settle before a listing is built around that model.
The three programs these documents support are set out on the wholesale page; written tooling and mold ownership terms are the companion document for any custom program. Requirements differ by destination and change over time — confirm the current rules for your market with your own compliance adviser or national authority.
Before you order
One message, one honest answer about whether we can deliver to you and what the box will say when it arrives.
These are lawful consumer products across the United States, the European Union, the United Kingdom and Australia, and in most other countries, but they are age-restricted: you must be 18 or older. A small number of countries do prohibit importing wellness devices. If you are unsure about your own country, message us before ordering and we will tell you plainly whether we can ship there.
You do, if your country charges them. We do not collect duties at checkout and cannot pre-pay them, because the charge is assessed by your national customs authority on arrival rather than by us at the point of sale. Shipping is free, but that covers carriage only — it does not cover a duty or a value-added tax your government may decide to levy.
No. Customs documentation describes the contents in generic commercial terms and the sender reads “DD Wellness”. Nothing on the outside of the parcel names the product or the category, and no itemized invoice is attached to the exterior. This holds for every destination, including countries whose customs form requires a declaration, because the declaration itself is kept generic.
Yes. Every device carries CE, RoHS and FCC certification and meets FDA material standards. Skin-contact surfaces are food-grade, phthalate-free silicone and the internal structure is food-grade ABS, with IPX5, IPX6 or IPX7 waterproofing depending on the model. Certification documents and third-party test reports are available on request — ask on WhatsApp and we will send the files.
CE is the EU conformity mark. UKCA is the Great Britain mark, and since December 2024 it is a voluntary alternative rather than a requirement: the UK made CE recognition indefinite for twenty-one product regulation areas, including electrical equipment, EMC and radio equipment, and the Product Regulation and Metrology Act 2025 consolidated that. What is not optional is the UK Responsible Person — a manufacturer outside the UK must name one, and that name and address go on the label whichever mark is used. If UKCA is used, the mark may sit on a label or accompanying document until 31 December 2027 and must be affixed to the product itself after that. Which route a shipment takes depends on where the goods are placed on the market, not on where the buyer is based.
RoHS restricts ten substances, including the four phthalates DEHP, BBP, DBP and DIBP — the group most relevant to soft skin-contact materials. What matters is the test report rather than a logo on a box, because a RoHS claim without a report number cannot be checked. Ask for the report for the model you are buying, since the report is issued per product and not per brand.
Yes, for the European Union. REACH is the EU chemical registration regime covering substances of very high concern, and it applies to the silicone compound and the electronics in a device just as it does to any other imported article. It is separate from RoHS: RoHS restricts listed substances in electrical equipment, while REACH is about registration and communication of substances through the supply chain.
Prop 65 sets warning and documentation requirements for the US state of California, and US retailers frequently ask for it alongside FCC. We supply the documentation we hold for the model concerned and will say plainly when a document we do not hold is being requested, rather than sending a substitute. Ask for it with the model number and the destination.
UN38.3 is the lithium battery transport test summary. Without it, air freight and several retail channels are closed to you regardless of how good the product is, because carriers and marketplaces treat it as a precondition rather than a nice-to-have. If you are planning air freight or selling through a channel with its own onboarding checks, request the UN38.3 summary before you book the freight.
Yes. The MSDS covers the silicone compound and the battery, and it is one of the documents we send as part of a certificate request. It is also the document most often asked for by freight forwarders after the UN38.3 summary, so if you are arranging your own shipping it is worth requesting both at the same time.
Ask for the documents by name and ask for them per model, not per company — a certificate issued at brand level says nothing about the unit in the carton. One message is enough: the model number, your destination market, and the four or five documents your channel actually requires. If a requested document does not exist for that model, you will be told it does not exist rather than sent a substitute. There is no form to fill in.
Yes. HS classification is part of the cross-border paperwork we prepare alongside the commercial invoice and packing list, and for some markets a named responsible person or authorized representative is also required. Send us the destination country and the model when you ask, because the classification is declared per shipment rather than once for the whole catalog.
No, and confusing the two is the most common documentation mistake in this category. A certificate of analysis reports what a laboratory measured on a specific batch — typically material composition and phthalate content — so it carries a batch number and a test method. A RoHS statement declares that the product does not contain restricted substances above the thresholds; it attests rather than measures. An MSDS covers handling hazards, not composition. Ask for a COA that names both the batch and the model, because one without a batch number cannot be tied to the units in your warehouse.
Usually not. In the United States an electric massager falls under 21 CFR 890.5660, which places it in Class I — general controls — and exempts it from premarket notification, so a 510(k) does not normally apply and a supplier offering one for a massager is worth questioning rather than trusting. A 510(k) exists where the device makes a therapeutic claim or carries a predicate: there are cleared filings for body massagers, and each names one specific device. If you are shown one, check that the device named in the clearance is the model you are buying — a clearance for a different product transfers nothing to yours. What actually applies to a general-wellness device is FCC for the electronics and the material standard rather than a device clearance.
Guides that answer this in full
Designs this page covers
Browsethe personal massager guide library·the full personal massager range·the personal massager range·the factory story behind DuckDuo