Message us on WhatsApp for the fastest reply — most questions are answered the same day. Email sales@duckduo.com for anything involving an order number, a return or your data. Have your order email and delivery country ready, and tell us what you need in the first message.
Everything about an order at DuckDuo — where it is, when it arrives, how to send it back, and what your bank statement will show — collected in one place. Six short pages answer almost every question we are sent. If yours is not among them, message us and a person will reply, not a template.
Messages go to a person rather than a ticket queue, and most are answered within a few hours on a working day. There is no phone line and no chatbot on this site.
Three pieces of information turn a vague question into an answered one: the email address you ordered with, the date you ordered, and the country the parcel is going to. With those, we can look up the order before we reply, which means the first message you get back is an answer rather than a request for more detail. Without them we have to ask, and that adds a day to the exchange. If your question is about a device rather than an order, the useful context is different: who it is for, whether either of you has used one before, and whether you need it to be quiet, app-controlled or warming. Those are the three variables that actually change which device we would recommend.
| Channel | Typical reply | Best for |
|---|---|---|
| A few hours on a weekday; often minutes | Order status, tracking, choosing between two devices, anything urgent | |
| Email — sales@duckduo.com | Within one business day | Returns, faulty items, warranty, and requests to delete your data |
| This site | Immediately | Shipping, returns, tracking, customs, privacy and legal questions |
We will not tell you a parcel is on its way when we have not checked. We will not offer a discount to make a complaint go away, because a refund is the honest remedy when something is genuinely wrong. We will not recommend the more expensive device when the cheaper one fits — the quiz returns SlimS at $59 for a first solo purchase, and we defend that answer when people ask whether they should spend more. And we will not claim a medical benefit to close a sale; these are wellness products and the disclaimer page says so in plain terms. None of that is a promise about other stores. It is the standard we hold ourselves to, and you are welcome to test it.
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Tell us what you are trying to work out and we will answer it directly. If the answer is that you need nothing from us, we will say that too.
Free worldwide shipping · Plain packaging labeled only “DD Wellness” · Unopened returns within 30 days
WhatsApp. Messages go to a person, not a ticket queue, and most are answered within a few hours on a working day — often in minutes. Email works too, but it is slower, and it is the better channel for anything that needs a written record: a return, a warranty claim, or a request to delete your data.
The email address you ordered with, the date you ordered, and your delivery country. Those three answers let us find the order immediately instead of asking you for them one at a time. If the question is about which device to buy rather than an existing order, tell us who it is for and how it will be used — that is the information that actually changes the recommendation.
WhatsApp messages are typically answered within a few hours on weekdays, and email within one business day. Neither channel has an autoresponder or a chatbot, so if you get a reply, a person wrote it. If a full day has passed with no answer, send the message again — occasionally one does not arrive, and we would rather see a duplicate than leave you waiting.
No. There is no phone line and no live chat widget, because both would need to be staffed around the clock to be honest about, and this is a small team rather than a call center. WhatsApp stands in for both: it is synchronous when we are at the desk, asynchronous when we are not, and it keeps a written record either way.