Support
Frequently Asked Questions
The calm, honest answers — no jargon, no pressure.
Is the packaging discreet?
Yes. Every order ships in plain, unbranded packaging with no product description on the outside — only a generic return address.
What will appear on my bank statement?
Your statement shows “DD Wellness” — never the product name. We protect your privacy at billing too.
How long does shipping take?
We offer free discreet worldwide shipping. Most regions arrive within 7–14 business days; you'll get tracking once dispatched.
Is there an app I need to use it?
App control with multiple intensity modes is optional. Devices also work with their onboard button — the app is there if you want it.
How do I clean and care for it?
It's IPX7 waterproof: rinse with mild soap and warm water, or use the cleaning spray, then dry and store in the included pouch.
Is the material body-safe?
Yes. Made from body-safe, medical-grade silicone and ABS — free from phthalates and latex.
Still have a question? Talk to us on WhatsApp — a real person will help.